📦ORDERS FAQ

Get answers to your order tracking questions. Find out how to check your order status and stay informed about your purchases with our Help Center.

🛒 How do I place an order?

There are 3 easy way to order:. Which one would you like to proceed with?. Feel free to email us now at [email protected] on how you would like to order.

⚖️ What is your exchange policy?

We do have a 30 days exchange policy from the time of delivery (you can return the knife and pay for the return shipping fee for the desired knives and bundles having the same product price or pay for the upgraded exchange). As long as the warehouse

🔃 How do I initiate a return or request a refund?

If you would like to return your order, you can email us at [email protected] with your order number and the reason for the return. As long as the parcel is in its original package and is in good condition, we do accept return request especial

📦 What are the conditions for a product to be eligible for return/refund?

As long as the return request is within 30 business days from the time of delivery and is in its original parcel and is in good condition.

⏳ How long does it take to process a return and refund?

From the time of return shipment, it would take 10-15 business days to process the return. As soon as the warehouse confirms the arrival and receipt of the return parcel, and finds them in good condition and still on their packages, we can then proce

🚑 What if the item I ordered arrived broken or damaged?

We’ll make it up to you. You can request a refund, or a replacement / store credit. Please contact us at [email protected]

❓ Missing items from my order?

Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations. We fully guarantee and ensure that your package will arrive; if you find that your package has NO

🏡 Why are parcels returned despite having correct shipping addresses?

We apologize for any inconvenience caused. If your order was returned despite the correct shipping address, please contact our customer support team at [email protected] immediately so we can investigate the issue and take appropriate actions

🔍 Where can I find my tracking number?

If you need more detailed information, please shoot us an email at [email protected] and we'll help you out!

🤔 What should I do if my order hasn't arrived?

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package

🔪 Why do I receive a knife without a sheath?

We apologize if you received a knife without a sheath as all of our Caveman knives come with free sheath. If you experience something like this, kindly check your purchase invoice if you have placed an order under our one and official website as you

📬 Why does the tracking show a parcel as delivered, but I haven't received it?

We apologize for any inconvenience caused. There are a few factors why this error is showing up. Whichever the reason is, email us immediately at [email protected].

🚫 Can I cancel my order after I've made a purchase?

Yes! We offer immediate order cancellation between 24 and 48 hours after placing your order. Your order will be canceled and refunded in full as soon as we get your request, and as long as the order is not shipped out yet. If you would still like a r