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The Caveman Style Customer Support Service

✍️ FAQ QUICK FIX

✍️ QUICK ANSWERS

🗡️ALL ABOUT THE ULTIMO KNIVES

🗺️ Do you ship worldwide & how much is the shipping cost?

🧾 What are the shipping options and rates?

🏢 Where do you ship from?

⌛ What are your shipping and processing times?

🏤 Unexpected Delays

🚚 Shipping FAQ

🚚 SHIPPING FAQ

🛒 How do I place an order?

⚖️ What is your exchange policy?

🔃 How do I initiate a return or request a refund?

📦 What are the conditions for a product to be eligible for return/refund?

⏳ How long does it take to process a return and refund?

🚑 What if the item I ordered arrived broken or damaged?

❓ Missing items from my order?

🏡 Why are parcels returned despite having correct shipping addresses?

🔍 Where can I find my tracking number?

🤔 What should I do if my order hasn't arrived?

🔪 Why do I receive a knife without a sheath?

📬 Why does the tracking show a parcel as delivered, but I haven't received it?

🚫 Can I cancel my order after I've made a purchase?

📦ORDERS FAQ

🛠️ What are the materials used in the composition of the knives?

🌎 Where are the knives manufactured?

What are the measurements of the knives?

🛒 Is it possible to purchase just the sheath separately?

🍽️ Is the product dishwasher safe or hand wash only?

🔪 How well does the product hold an edge, and what is the duration of edge retention?

👀 What are the differences in appearance between this product and similar ones such as Huusk, Viking, or Japanese knives?

💰 What are the reasons for the price discrepancy between our products and those from Amazon or other brands that are priced lower?

🔪 PRODUCTS & SERVICES

🤔 Why is the knife handle loose and producing a rattling sound when shaken?

🤷‍♂️ Why is the blade not balanced compared to other blades?

🔄 Can I exchange my Ultimo 1.0 knives for Ultimo 2.0?

💦 Why is my knife beginning to rust or have black stains?

🔪 Do you offer a sharpening service?

🗡️ KNIFE SUPPORT & EXCHANGE

📠 How can I contact your customer support team?

🕧 What are your customer support hours of operation?

✍️ How long does it take to receive a response from your customer support team?

🖋️ Can I contact you via phone, email, or chat?

📞 CONTACT

🌐 How do I create an account on your website?

💳 What payment methods do you accept?

🎁 How do I apply a coupon code or gift card?

❓Why was my order doubled?

🛠️ Why am I experiencing issues with the website or checkout process?

🚫 Why does the discount code not work?

🏡 Why does it don't allow me to place my order and ship to my address?

❌ Why is my Visa card not being accepted during checkout?

💸 Why am I unable to place an order with Afterpay?

🛍️ Why am I unable to use my discount code when using Afterpay as a payment method?

💳 PAYMENT & CHECKOUT ASSITANCE

Check our latest and general FAQ details from having the knife and to the customer support services.

Global shipping available. Free shipping for 1-2 Ultimo 1.0 knives. Explore shipping rates based on weight and location

Get answers to your order tracking questions. Find out how to check your order status and stay informed about your purchases with our Help Center.

Explore our knife products and services. Learn about materials, manufacturing, care, and why our knives stand out from the competition

Discover our helpful support for knives. Learn about exchanges, care tips, and more. We're here to ensure your satisfaction.

Learn how to reach our customer support team through email, phone, and social media. Discover our hours of operation and response times

Discover solutions to common order and checkout problems, from duplicate charges to discount code errors. Contact us for prompt assistance

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