Discover our helpful support for knives. Learn about exchanges, care tips, and more. We're here to ensure your satisfaction.
We apologize if you are experiencing issues with the handle of your knife. Please contact our customer service team so that we can resolve this issue via call or email at (914) 935-7293/ [email protected].
Our knife may have a different balance compared to other blades due to its unique design and materials. However, we believe that our knife offers superior performance and functionality, and we stand behind the quality of our products.
We do not offer exchanges for Ultimo 1.0 knives in exchange for Ultimo 2.0 However, we do offer a return policy for our products. Please contact our customer service team for more information on how to initiate a return.
The knife may begin to rust or develop black stains if it is not properly cared for or if it is exposed to moisture for extended periods of time. Carbon steel does rust because it lacks the corrosion-resistant properties of its stainless steel counte
We do not offer sharpening services, but we do have a special deal on a traditional sharpening set that includes a double-sided sharpening stone, a rough bamboo base to prevent slipping, and an angle adjuster for easy and accurate sharpening. You can