✍️ FAQ QUICK FIXUpdated 7 months ago

1. Can I cancel my order after I've made a purchase?

• Yes! We offer immediate order cancellation between 24 and 48 hours after placing your order. Your order will be canceled and refunded in full as soon as we get your request, and as long as the order is not shipped out yet.

• If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

2. How do I return or exchange an item?

• Our return policy is effective for 30 days from the time your order was delivered.

Please refer to our returns & refunds policy for more information on how to initiate the returns process.

3. What types of Payment methods do you accept?

• We accept Visa, Mastercard & American Express.

4. What are your shipping options?

• Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ page.

5. What if the item I ordered arrived broken or damaged?

• We’ll make it up to you. You can request a refund, or a replacement / store credit. Please contact us at [email protected]

6. Where do you ship from?

• We are shipping from Chino and Moreno Valley California, United States.

7. Missing items from my order?

• Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.

• We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at [email protected] and we’ll get you sorted!

For more information, please call/email us at (914) 935-7293 / [email protected].